Refund & Returns Policy

Last updated: 19 September 2026.

This policy is part of our Terms and Conditions. It explains when you can cancel, when you can return, and how you get your money back. Nothing here takes away any right you have as a consumer under Kuwaiti law.

Changing your mind

You can cancel an order at any time before it is delivered, and you pay nothing. Just tell us as soon as you can, because every fragrance is blended after you order it.

If we miss our 24 hour delivery guarantee, you can cancel for a full refund, including any delivery charge, and you are not obliged to accept the order when it does arrive. See Preparation and delivery in our Terms for the few situations the guarantee does not cover.

After delivery, you can return an unopened fragrance within 30 days for a full refund. The seal must be intact and the bottle must be in its original packaging and condition.

Bottles that have been opened

Perfume is applied to skin, so once a bottle is opened or its seal is broken we cannot resell it and cannot accept it back for hygiene reasons.

This does not apply if something is wrong with it. If a fragrance is faulty, damaged, leaking, not what you ordered or not as we described it, you can return it whether or not it has been opened. See the next section.

If you are not sure a fragrance will suit you, order the 3ml sample first. It exists for exactly this reason.

Faulty, damaged or wrong items

Check your order when it arrives. If anything is damaged, faulty, missing or not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or a full refund, whichever you prefer, including any delivery charge you paid.

Photographs of the problem help us sort it out quickly, but we will not refuse a claim because you did not send one.

If a fault appears later than 7 days, still tell us. Your legal rights over a faulty product last longer than any deadline in this policy, and we will deal with it.

How to start a return

Email kw.perfumelab@gmail.com or use our contact form with your order number and what the problem is. We will confirm the return address and, where the item was faulty or wrongly sent, arrange collection at our cost.

Please do not send anything back before contacting us, or we may not be able to match it to your order.

Getting your money back

Once the fragrance is back with us and we have checked it, we issue your refund within 7 working days.

Because orders are paid in cash on delivery, there is no card to refund. We refund by bank transfer to an account in the name of the person who placed the order, and we will ask you for those details once the return is approved. We ask for bank details only for this purpose, we use them only to pay you, and we do not keep them afterwards.

We refund the full price you paid for the returned item.

Delivery charges

If you are returning something because it was faulty, damaged or not what you ordered, we refund the delivery charge as well, and the return costs you nothing.

If you are returning something because you changed your mind, we refund the price of the item but not the original delivery charge, and you cover the cost of getting it back to us.

If a free delivery threshold applied to your order and a return takes the order below it, we may deduct the delivery charge that would have applied.

Questions

Ask us at kw.perfumelab@gmail.com or through our contact form. If we cannot resolve a complaint between us, you keep your right to take it to the consumer protection authorities in Kuwait.